1. Do you offer refunds?

No, all sales are final. We do not offer refunds for purchases made in-store or online. Please review your order carefully before purchasing.

2. Can I return or exchange an item?

We only accept returns for defective or incorrect items. If you receive a faulty or incorrect product, please email us at bayu.kl2024@gmail.com within 7 days of receiving your order. Items must be unworn, unwashed, and in their original condition with tags attached. Returns are subject to approval.

3. How do I contact customer support?

You can reach us at bayu.kl2024@gmail.com for any issues, including order inquiries, product questions, or general assistance.

4. Where do you ship?

We currently ship within Malaysia. Shipping fees and delivery times vary based on location. More details are available at checkout.

5. How long will it take to receive my order?

Orders are processed within 3-5 business days and shipped according to the selected shipping method. Delivery times depend on your location.

6. Do you restock sold-out items?

Some items may be restocked, but availability is not guaranteed. Follow us on @ohmybayu for restock updates.

7. Are your products handmade or mass-produced?

Bayu is inspired by batik and crafted with attention to detail. All pieces are handmade

8. How should I care for my Bayu clothing?

To maintain the quality of your Bayu pieces, we recommend gentle hand washing or machine washing on a delicate cycle with mild detergent. Avoid bleach and tumble drying.

9. Do you offer custom or made-to-order pieces?

At the moment, we do not offer custom or made-to-order items, but we’re always working on new designs and collections!

10. Where can I find Bayu in person?

You can shop Bayu online or visit us at pop-up events. Stay updated on our upcoming events by following us on our instagram @ohmybayu

For any other questions, feel free to reach out to us at bayu.kl2024@gmail.com We’re happy to help!